We use specialized packaging materials and methods to ensure that our products remain fresh during transit. Our packaging is designed to protect the products from external factors such as temperature changes and physical damage. Additionally, we partner with reliable courier services that prioritize timely delivery to maintain the freshness of our products.

We source our products directly from local farmers and producers in the Nilgiri Hills. Our commitment is to provide authentic, high-quality products that reflect the rich culture and dedication of the local community. We ensure that our sourcing practices are sustainable and support the livelihoods of small farmers and producers.

Within Tamilnadu, we try our best to deliver NEXT DAY or within 2 days. For other states, the delivery time for orders varies depending on your location. Typically, orders are delivered within 3-7 business days for other states in India. You will receive a tracking number once your order is shipped, allowing you to monitor the delivery status.

We accept a variety of payment methods including credit/debit cards, net banking, UPI, and popular digital wallets. All transactions are processed securely to ensure the safety of your payment information. We have collaborated with Razorpay for your seamless transactions.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the courier's website. If you have any issues with tracking your order, please contact our customer service team for assistance.

If you receive a damaged product, please contact our customer service team immediately with your order details and a photo of the damaged item. We will arrange for a replacement or a refund, depending on your preference. Our goal is to ensure that you are completely satisfied with your purchase.

To return a product, please contact our customer service team to obtain a return authorization. Once you have the authorization, securely package the product and send it to the address provided by our team. We recommend using a trackable shipping method to ensure the product reaches us safely.

Our return policy allows you to return products within 15 days of receipt. The products must be unused, in their original packaging, and in the same condition as when you received them. To initiate a return, please contact our customer service team with your order details.

Yes, we offer refunds for returned products that meet our return policy criteria. Once we receive and inspect the returned product, we will process the refund to your original payment method within 7-10 business days. You will receive a confirmation email once the refund is processed.

You can contact our customer support team via email at ootyoriginals@gmail.com or by calling our helpline or Whatsapp at +91-9843029990. You can also tap the Chat icon in the website anytime! Our support team is available from Monday to Saturday, 9 AM to 6 PM IST, to assist you with any queries or concerns.

Currently, we only offer shipping within India. We are working on expanding our delivery network to include international destinations in the future. Please stay tuned for updates on our international shipping options.